/* Botcuz · panel — minimalista, predominio del blanco, con modo oscuro (html[data-theme="dark"]). */
:root{
  --font:"Inter",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --bg:#fff;--surface:#fff;--surface-2:#fafafb;--border:#ececf1;--border-2:#e2e2ea;
  --ink:#17171f;--muted:#767685;--faint:#a3a3b0;
  --accent:#7a4fb0;--accent-solid:#7a4fb0;--accent-hover:#6a409f;--accent-soft:#f3effa;--on-accent:#fff;
  --bubble-in:#f3f3f6;--bubble-bot:#f1ecfb;--bubble-out:#7a4fb0;--bubble-out-ink:#fff;
  --ok:#1f9d62;--ok-soft:#e7f6ee;--warn:#b26a00;--warn-soft:#fff4dc;--danger:#d6336c;--info:#2f6fe4;--info-soft:#e8f0ff;
  --shadow:0 10px 30px rgba(20,20,40,.10);
}
html[data-theme="dark"]{
  --bg:#0e0e13;--surface:#14141a;--surface-2:#111116;--border:#24242d;--border-2:#2e2e39;
  --ink:#ececf2;--muted:#8d8d9c;--faint:#5f5f6e;
  --accent:#b39cf7;--accent-solid:#7c5cd6;--accent-hover:#8b6de3;--accent-soft:#221d38;--on-accent:#fff;
  --bubble-in:#1d1d25;--bubble-bot:#241f3b;--bubble-out:#7c5cd6;--bubble-out-ink:#fff;
  --ok:#4cd694;--ok-soft:#10261c;--warn:#f0b64d;--warn-soft:#2b2210;--danger:#ff6b9a;--info:#7aa7ff;--info-soft:#14203a;
  --shadow:0 10px 30px rgba(0,0,0,.5);
}
*{box-sizing:border-box}
html,body{height:100%;margin:0}
body{font-family:var(--font);font-size:14px;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}
[hidden]{display:none!important}
.muted{color:var(--muted)}
.small{font-size:12px}
.pad{padding:10px}
.err{color:var(--danger);min-height:1.2em;margin:0}
h1,h2,h3,h4{margin:0}
svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex:none}
button{font:inherit}
a{color:var(--accent)}

input,select,textarea,.btn{font:inherit;color:inherit}
input,select,textarea{background:var(--surface);border:1px solid var(--border-2);border-radius:10px;padding:9px 12px;width:100%}
input::placeholder,textarea::placeholder{color:var(--faint)}
input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);outline-offset:-1px;border-color:transparent}
select option{background:var(--surface);color:var(--ink)}
textarea{resize:vertical}
.btn{background:var(--surface);border:1px solid var(--border-2);border-radius:10px;padding:8px 14px;cursor:pointer;white-space:nowrap;font-weight:500;transition:.15s;color:var(--ink)}
.btn:hover{border-color:var(--accent);background:var(--accent-soft)}
.btn.primary{background:var(--accent-solid);color:var(--on-accent);border-color:var(--accent-solid)}
.btn.primary:hover{background:var(--accent-hover)}
.btn.ghost{background:transparent;border-color:transparent;color:var(--muted)}
.btn.ghost:hover{background:var(--accent-soft);color:var(--ink)}
.btn.small{padding:4px 10px;font-size:12px}
.icon-btn{width:38px;height:38px;border-radius:10px;border:0;background:transparent;color:var(--muted);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;transition:.15s;flex:none}
.icon-btn:hover{background:var(--accent-soft);color:var(--accent)}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.row.between{justify-content:space-between}

/* ---------- avatares ---------- */
.av{width:42px;height:42px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:14px;flex:none;position:relative}
.av.sm{width:32px;height:32px;font-size:12px}
.av.lg{width:40px;height:40px}
.av.xl{width:76px;height:76px;font-size:26px}
.av.live::after{content:"";position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#f5a524;border:2px solid var(--surface)}

/* ---------- marca y acceso ---------- */
.brand{display:flex;align-items:center;gap:10px}
.brand-mark{width:36px;height:36px;border-radius:11px;background:var(--accent-solid);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:18px}
.brand-name{font-weight:700;font-size:20px;letter-spacing:-.3px}
.login{display:flex;align-items:center;justify-content:center;min-height:100%;padding:16px;background:var(--surface-2)}
.card{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:32px;width:100%;max-width:380px;display:grid;gap:14px;box-shadow:var(--shadow)}
.card h1{font-size:22px;font-weight:600}

/* ---------- estructura ---------- */
.app{display:grid;grid-template-columns:84px 340px minmax(0,1fr);height:100vh;width:100%;background:var(--bg);overflow:hidden;position:relative}
.app.show-profile{grid-template-columns:84px 340px minmax(0,1fr) 330px}
@supports (height:100dvh){.app{height:100dvh}}

/* navegación */
.rail{background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;align-items:stretch;padding:14px 8px;gap:4px;min-height:0;overflow-y:auto}
.rail-brand{display:flex;justify-content:center;padding:4px 0 14px}
.rail-item{border:0;background:transparent;color:var(--muted);cursor:pointer;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;padding:10px 4px;border-radius:12px;position:relative;transition:.15s}
.rail-item span{font-size:11px;font-weight:500}
.rail-item svg{width:21px;height:21px}
.rail-item:hover{background:var(--accent-soft);color:var(--ink)}
.rail-item.on{background:var(--accent-soft);color:var(--accent)}
.nav-badge{position:absolute;top:4px;right:10px;min-width:19px;height:19px;border-radius:999px;background:var(--danger);color:#fff;font-size:10.5px;font-weight:700;display:flex;align-items:center;justify-content:center;padding:0 5px}
.rail-bottom{margin-top:auto;display:flex;flex-direction:column;align-items:stretch;gap:4px}
.rail-user{position:relative;display:flex;justify-content:center;padding:6px 0}
.rail-pop{display:none;position:absolute;left:58px;bottom:4px;background:var(--surface);border:1px solid var(--border);color:var(--ink);padding:8px 12px;border-radius:10px;white-space:nowrap;z-index:30;flex-direction:column;gap:2px;box-shadow:var(--shadow)}
.rail-pop span{font-size:12px;color:var(--muted)}
.rail-user:hover .rail-pop{display:flex}
.i-sun{display:none}
html[data-theme="dark"] .i-sun{display:block}
html[data-theme="dark"] .i-moon{display:none}

/* lista */
.side{background:var(--surface-2);border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0;padding:18px 0 0;gap:12px}
.side-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:0 18px}
.side-head h2{font-size:20px;font-weight:700}
.stats{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.pill{background:var(--accent-soft);border-radius:999px;padding:3px 9px;font-size:11px;font-weight:500;color:var(--accent)}
.pill.hot{background:var(--warn-soft);color:var(--warn);font-weight:600}
.searchbox{position:relative;padding:0 18px}
.searchbox input{padding:10px 14px 10px 38px;border-radius:12px}
.searchbox svg{position:absolute;left:30px;top:50%;transform:translateY(-50%);color:var(--faint);width:17px;height:17px;pointer-events:none}
#storeFilter{margin:0 18px;width:calc(100% - 36px);border-radius:12px;font-weight:500}
.tabs{display:flex;gap:2px;padding:0 14px;border-bottom:1px solid var(--border);overflow-x:auto}
.tabs button{border:0;background:transparent;padding:9px 10px;cursor:pointer;color:var(--muted);font-weight:500;font-size:13px;position:relative;white-space:nowrap}
.tabs button:hover{color:var(--ink)}
.tabs button.on{color:var(--accent)}
.tabs button.on::after{content:"";position:absolute;left:8px;right:8px;bottom:-1px;height:2px;background:var(--accent-solid);border-radius:2px}
.list{list-style:none;margin:0;padding:0 0 10px;overflow-y:auto;overflow-x:hidden;flex:1;min-height:0}
.item{padding:13px 18px;cursor:pointer;display:grid;grid-template-columns:auto minmax(0,1fr);gap:3px 12px;align-items:center;border-bottom:1px solid var(--border);transition:.12s}
.item:hover{background:var(--surface)}
.item.sel{background:var(--surface);box-shadow:inset 3px 0 var(--accent-solid)}
.item .av{grid-row:1 / span 2}
.item .r1{display:flex;align-items:center;gap:6px;min-width:0}
.item .nm{font-weight:600;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.item .tm{font-size:11px;color:var(--faint);white-space:nowrap}
.item .tx{color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;flex:1;font-size:13px}
.item.muted{cursor:default;color:var(--muted);display:block;text-align:center;padding:28px 18px;border:0}
.tag{font-size:10.5px;border-radius:6px;padding:1px 7px;background:var(--accent-soft);color:var(--accent);white-space:nowrap;flex:none;font-weight:600}
.tag.hot{background:var(--warn-soft);color:var(--warn)}
.tag.venta{background:var(--ok-soft);color:var(--ok)}
.tag.lead{background:var(--info-soft);color:var(--info)}
.tag.wa{background:var(--ok-soft);color:var(--ok)}
.unread{background:var(--accent-solid);color:#fff;border-radius:999px;font-size:11px;min-width:19px;height:19px;padding:0 6px;display:inline-flex;align-items:center;justify-content:center;font-weight:700;flex:none}

/* ---------- centro ---------- */
.chat{display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--bg);position:relative}

/* inicio */
.home{flex:1;overflow-y:auto;min-height:0}
.home-in{max-width:980px;margin:0 auto;padding:34px 32px 48px;display:grid;gap:22px}
.home-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}
.home-head h1{font-size:26px;font-weight:700;letter-spacing:-.4px}
.home-head p{margin:4px 0 0}
.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px}
.kpi{border:1px solid var(--border);border-radius:14px;padding:16px 18px;display:grid;gap:2px;background:var(--surface);cursor:pointer;text-align:left;transition:.15s;font:inherit;color:inherit}
.kpi:hover{border-color:var(--accent);box-shadow:var(--shadow)}
.kpi b{font-size:30px;font-weight:700;letter-spacing:-.5px;line-height:1.1}
.kpi .kl{font-weight:600;font-size:13px}
.kpi .kh{color:var(--muted);font-size:12px}
.kpi.alertk b{color:var(--warn)}
.kpi.static{cursor:default}
.home-cols{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.panel{border:1px solid var(--border);border-radius:14px;padding:18px;background:var(--surface);display:grid;gap:12px;align-content:start}
.panel h3{font-size:14px;font-weight:700}
.stack{display:grid;gap:8px}
.tips ul{margin:0;padding-left:18px;display:grid;gap:6px;color:var(--muted);line-height:1.5}
.tips b{color:var(--ink);font-weight:600}
.orow{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:10px;cursor:pointer;border:1px solid var(--border)}
.orow:hover{background:var(--accent-soft)}
.orow .ot{flex:1;min-width:0;display:grid}
.orow .ot b{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.orow .ot span{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chip{font-size:11px;font-weight:600;border-radius:999px;padding:2px 9px;background:var(--bubble-in);color:var(--muted);white-space:nowrap}
.chip.ok{background:var(--ok-soft);color:var(--ok)}
.chip.no{background:var(--warn-soft);color:var(--warn)}
.chip.info{background:var(--info-soft);color:var(--info)}
.srow{display:grid;gap:6px;padding:10px 12px;border:1px solid var(--border);border-radius:10px}
.srow .st{display:flex;align-items:center;gap:8px;font-weight:600}
.srow .dot{width:9px;height:9px;border-radius:50%}
.chips{display:flex;gap:6px;flex-wrap:wrap}

/* conversación */
.chat-in{display:flex;flex-direction:column;height:100%;min-height:0;position:relative}
.chat-head{display:flex;align-items:center;gap:12px;padding:0 20px;height:68px;border-bottom:1px solid var(--border);flex:none}
.chat-head .who{flex:1;min-width:0;display:grid;gap:1px}
.chat-head .who b{font-size:16px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chat-head .who span{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.back{display:none}
.statusbar{display:flex;align-items:center;gap:10px;padding:10px 20px;background:var(--surface-2);border-bottom:1px solid var(--border);flex:none;flex-wrap:wrap}
.sdot{width:9px;height:9px;border-radius:50%;background:var(--faint);flex:none}
.sdot.bot{background:var(--ok)}.sdot.human{background:var(--accent-solid)}.sdot.wait{background:#f5a524;box-shadow:0 0 0 4px var(--warn-soft)}
.stext{font-weight:600;flex:1;min-width:150px}
.stext small{display:block;font-weight:400;color:var(--muted);font-size:12px}
.sbtns{display:flex;gap:6px;flex-wrap:wrap}
.alert{background:var(--warn-soft);color:var(--warn);padding:9px 20px;font-weight:500;font-size:13px;flex:none}

.msgs{flex:1;overflow-y:auto;padding:22px 24px;display:flex;flex-direction:column;gap:12px;min-height:0}
.dsep{display:flex;align-items:center;gap:14px;color:var(--faint);font-size:12px;margin:4px 0}
.dsep::before,.dsep::after{content:"";flex:1;height:1px;background:var(--border)}
.mrow{display:flex;align-items:flex-end;gap:10px;max-width:100%}
.mrow.in{align-self:flex-start}
.mrow.out{align-self:flex-end;flex-direction:row-reverse}
.mrow.mid{align-self:center}
.mtime{font-size:11px;color:var(--faint);white-space:nowrap;padding-bottom:4px}
.msg{max-width:min(540px,62vw);padding:10px 14px;border-radius:16px;white-space:pre-wrap;word-wrap:break-word;line-height:1.5}
.msg.customer{background:var(--bubble-in);border-bottom-left-radius:4px}
.msg.bot{background:var(--bubble-bot);border-bottom-right-radius:4px}
.msg.agent{background:var(--bubble-out);color:var(--bubble-out-ink);border-bottom-right-radius:4px}
.msg.note{background:var(--warn-soft);color:var(--warn);border:1px dashed var(--warn);border-radius:12px;max-width:min(540px,90%)}
.msg .by{display:block;font-size:11px;font-weight:600;margin-bottom:2px;opacity:.7}
.msg a{color:inherit;text-decoration:underline}
.msg .prod{margin-top:8px;padding:6px 10px;border-radius:10px;background:rgba(127,127,150,.14);font-size:13px}

.reply{display:flex;gap:8px;align-items:center;padding:12px 20px;border-top:1px solid var(--border);flex:none}
.reply textarea{resize:none;max-height:120px;background:var(--surface-2);border-radius:12px;padding:11px 14px}
.note-chk{display:flex;align-items:center;gap:5px;color:var(--muted);white-space:nowrap;font-size:12.5px}
.note-chk input{width:auto}
.send{width:42px;height:42px;border-radius:12px;border:0;background:var(--accent-solid);color:#fff;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;flex:none;transition:.15s}
.send:hover{background:var(--accent-hover)}
.send svg{fill:#fff;stroke:#fff;width:18px;height:18px}
.qr-menu{position:absolute;bottom:72px;left:20px;right:20px;max-width:540px;max-height:260px;overflow:auto;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow);z-index:5}
.qr-item{display:grid;gap:2px;text-align:left;width:100%;border:0;border-bottom:1px solid var(--border);background:transparent;padding:10px 14px;cursor:pointer;color:inherit;font:inherit}
.qr-item:hover{background:var(--accent-soft)}

/* ---------- ficha del contacto ---------- */
.profile{background:var(--surface);border-left:1px solid var(--border);overflow-y:auto;min-height:0;position:relative}
.pclose{position:absolute;right:12px;top:10px;border:0;background:transparent;color:var(--faint);cursor:pointer;font-size:14px;z-index:2}
.pcard{display:grid;justify-items:center;gap:4px;padding:30px 20px 16px;text-align:center}
.pcard h3{margin:8px 0 0;font-size:19px;font-weight:600}
.psub{font-size:12.5px;color:var(--muted)}
.tagpick{display:grid;gap:4px;margin-top:10px;font-size:12px;color:var(--muted);text-align:left;width:100%;max-width:220px}
.tagpick select{border-radius:10px}
.psec{border-top:1px solid var(--border);padding:4px 20px 14px}
.psec h4{margin:12px 0 6px;font-size:11.5px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.6px}
.kv{display:grid}
.kv span{display:flex;justify-content:space-between;gap:14px;padding:8px 0;border-bottom:1px solid var(--border);font-size:13px;word-break:break-word}
.kv span:last-child{border-bottom:0}
.kv span b{color:var(--muted);font-weight:500;flex:none}
.kv span i{font-style:normal;text-align:right;font-weight:500}
.kv:empty::after{content:"Aún sin datos";color:var(--faint);font-size:13px}
.orderbox{display:grid;gap:8px}
.orderbox:empty::after{content:"Sin pedidos";color:var(--faint);font-size:13px}
.ord{display:grid;gap:3px;padding:10px 12px;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);font-size:13px}
.ord.draft{border-style:dashed}
.ord>b:first-child{color:var(--accent)}
.ord span b,.ord-d span b{color:var(--muted);font-weight:500;margin-right:4px}
.ord-d{display:flex;flex-wrap:wrap;gap:2px 14px}
.prodbox{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}
.prodbox:empty::after{content:"Todavía no se recomendó ninguno";color:var(--faint);font-size:13px;grid-column:1/-1}
.ptile{border-radius:10px;overflow:hidden;background:var(--surface-2);border:1px solid var(--border);display:grid;font-size:12px;text-decoration:none;color:var(--ink)}
.ptile img{width:100%;height:80px;object-fit:cover;display:block}
.ptile .pn{padding:6px 8px;display:grid;gap:1px}
.ptile .pn b{font-weight:500;line-height:1.2}
.ptile .pn span{color:var(--accent);font-weight:700}

/* ---------- diálogos ---------- */
dialog{border:1px solid var(--border);border-radius:16px;background:var(--surface);color:var(--ink);padding:0;width:min(720px,94vw);max-height:92vh;box-shadow:var(--shadow)}
dialog::backdrop{background:rgba(10,10,20,.5);backdrop-filter:blur(2px)}
.dlg-head{display:flex;justify-content:space-between;align-items:center;padding:16px 24px;border-bottom:1px solid var(--border)}
.dlg-head h3{font-size:18px;font-weight:600}
.dlg-body{padding:18px 24px 24px;display:grid;gap:12px;overflow:auto;max-height:78vh}
.dlg-body h4{margin:10px 0 4px}
.form{display:grid;gap:12px}
.form label{display:grid;gap:5px;font-weight:500}
.form input[type=color]{padding:2px;height:38px}
fieldset{border:1px solid var(--border);border-radius:12px;padding:12px 14px;display:grid;gap:10px;margin:0}
legend{font-weight:600;padding:0 6px}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.days{display:flex;gap:6px;flex-wrap:wrap}
.day{display:flex!important;align-items:center;gap:4px;font-weight:400!important;border:1px solid var(--border-2);border-radius:999px;padding:4px 12px}
.day input{width:auto}
.embed pre{background:var(--surface-2);border:1px solid var(--border);border-radius:10px;padding:12px;overflow:auto;margin:6px 0;font-size:12.5px}
code{background:var(--accent-soft);border-radius:6px;padding:1px 5px;font-size:12px}
.olist{display:grid;gap:8px}
.olist .ord{font-size:14px}
.kpis{display:flex;gap:10px;flex-wrap:wrap}
.kpis .kpi{flex:1 1 120px;cursor:default}
.bars{display:flex;align-items:flex-end;gap:4px;height:120px;padding:6px 0;overflow-x:auto}
.bar{flex:0 0 28px;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:3px}
.bar i{display:block;width:100%;background:var(--accent-solid);border-radius:6px 6px 0 0;min-height:2px;opacity:.85}
.bar span{font-size:10px;color:var(--muted)}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--border)}
th{color:var(--muted);font-weight:500;font-size:12.5px}
.reasons{margin:0;padding-left:18px;display:grid;gap:4px}

/* ---------- pantallas medianas: la ficha pasa a ser un panel flotante ---------- */
@media (max-width:1280px){
  .app,.app.show-profile{grid-template-columns:84px 320px minmax(0,1fr)}
  .profile{position:absolute;right:0;top:0;bottom:0;width:330px;box-shadow:-20px 0 50px rgba(0,0,0,.18);z-index:20}
  .home-cols{grid-template-columns:1fr}
}
/* ---------- móvil ---------- */
@media (max-width:860px){
  .app,.app.show-profile{grid-template-columns:minmax(0,1fr);grid-template-rows:auto minmax(0,1fr);height:100dvh}
  .rail{flex-direction:row;align-items:center;padding:6px 8px;gap:2px;overflow-x:auto;overflow-y:hidden;border-right:0;border-bottom:1px solid var(--border)}
  .rail-brand{padding:0 8px 0 4px}
  .rail-item{min-width:58px;padding:6px 4px}
  .rail-bottom{margin:0 0 0 auto;flex-direction:row;align-items:center}
  .rail-user{padding:0 4px}
  .rail-pop{left:auto;right:0;bottom:auto;top:46px}
  .nav-badge{right:8px}
  .chat{display:none}
  .app.open-chat .side,.app.open-chat .rail{display:none}
  .app.open-chat .chat{display:flex}
  .app.open-chat{grid-template-rows:minmax(0,1fr)}
  .app.home-mode .side{display:none}
  .app.home-mode .chat{display:flex}
  .back{display:inline-flex}
  .side{min-width:0;border-right:0}
  .home-in{padding:20px 16px 36px}
  .msgs{padding:16px 12px}
  .msg{max-width:80vw}
  .mtime{display:none}
  .reply{padding:10px 12px;flex-wrap:wrap}
  .note-chk{order:5}
  .profile{width:min(340px,92vw)}
  .grid3{grid-template-columns:1fr}
}
.tabs{scrollbar-width:none}
.tabs::-webkit-scrollbar{display:none}
.list,.msgs,.profile,.home{scrollbar-width:thin;scrollbar-color:var(--border-2) transparent}
@media (max-width:860px){.rail{scrollbar-width:none}.rail::-webkit-scrollbar{display:none}}

/* =====================================================================
   Densidad compacta: textos y espacios más pequeños para ver más información
   ===================================================================== */
body{font-size:13px}
.btn{padding:6px 11px;font-size:12.5px;border-radius:8px}
.btn.small{padding:3px 8px;font-size:11.5px}
input,select,textarea{padding:7px 10px;border-radius:8px;font-size:13px}
.icon-btn{width:32px;height:32px;border-radius:8px}
svg{width:18px;height:18px}
.av{width:34px;height:34px;font-size:12px}
.av.sm{width:26px;height:26px;font-size:10.5px}
.av.lg{width:34px;height:34px;font-size:12px}
.av.xl{width:62px;height:62px;font-size:21px}
.av.live::after{width:10px;height:10px;border-width:2px}

.app{grid-template-columns:68px 300px minmax(0,1fr)}
.app.show-profile{grid-template-columns:68px 300px minmax(0,1fr) 290px}
.rail{padding:10px 6px;gap:2px}
.rail-brand{padding:2px 0 8px}
.brand-mark{width:30px;height:30px;border-radius:9px;font-size:15px}
.rail-item{padding:7px 2px;gap:2px;border-radius:10px}
.rail-item span{font-size:10px}
.rail-item svg{width:18px;height:18px}
.nav-badge{top:2px;right:8px;min-width:16px;height:16px;font-size:9.5px;padding:0 4px}

.side{padding:12px 0 0;gap:8px}
.side-head{padding:0 14px}
.side-head h2{font-size:16px}
.pill{padding:2px 7px;font-size:10px}
.searchbox{padding:0 14px}
.searchbox input{padding:7px 10px 7px 30px;border-radius:8px}
.searchbox svg{left:24px;width:15px;height:15px}
#storeFilter{margin:0 14px;width:calc(100% - 28px);border-radius:8px;padding:6px 9px}
.tabs{padding:0 8px}
.tabs button{padding:6px 7px;font-size:12px}
.item{padding:8px 14px;gap:1px 9px}
.item .nm{font-size:13px}
.item .tm{font-size:10px}
.item .tx{font-size:12px}
.tag{font-size:9.5px;padding:1px 6px;border-radius:5px}
.unread{font-size:10px;min-width:16px;height:16px;padding:0 5px}
.item.muted{padding:20px 14px}

.chat-head{height:50px;padding:0 14px;gap:9px}
.chat-head .who b{font-size:14px}
.chat-head .who span{font-size:11px}
.statusbar{padding:6px 14px;gap:8px}
.stext{font-size:12.5px;min-width:130px}
.stext small{font-size:11px}
.sdot{width:8px;height:8px}
.alert{padding:6px 14px;font-size:12px}
.msgs{padding:12px 16px;gap:7px}
.mrow{gap:7px}
.msg{padding:6px 11px;border-radius:12px;line-height:1.4;font-size:13px}
.msg .by{font-size:10px;margin-bottom:1px}
.msg .prod{padding:4px 8px;font-size:12px;margin-top:5px}
.mtime{font-size:10px;padding-bottom:2px}
.dsep{font-size:11px;margin:2px 0}
.reply{padding:8px 14px;gap:6px}
.reply textarea{padding:8px 11px;border-radius:9px}
.send{width:34px;height:34px;border-radius:9px}
.send svg{width:15px;height:15px}
.note-chk{font-size:11.5px}
.qr-menu{bottom:56px}

.profile{font-size:12.5px}
.pcard{padding:18px 14px 8px;gap:2px}
.pcard h3{font-size:16px;margin-top:5px}
.psub{font-size:11.5px}
.tagpick{margin-top:6px;font-size:11px}
.psec{padding:2px 14px 9px}
.psec h4{margin:8px 0 3px;font-size:10px}
.kv span{padding:5px 0;font-size:12px}
.ord{padding:7px 9px;font-size:12px;border-radius:8px}
.ptile{font-size:11px}
.ptile img{height:64px}
.pclose{top:6px;right:8px}
#assignSel{border-radius:8px}

.home-in{padding:18px 20px 30px;gap:14px}
.home-head h1{font-size:20px}
.kpi-grid{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:8px}
.kpi{padding:10px 13px;border-radius:10px}
.kpi b{font-size:22px}
.kpi .kl{font-size:12px}
.kpi .kh{font-size:11px}
.panel{padding:12px 14px;gap:8px;border-radius:10px}
.panel h3{font-size:12.5px}
.stack{gap:6px}
.orow{padding:6px 8px;gap:8px;border-radius:8px}
.chip{font-size:10px;padding:1px 7px}
.srow{padding:7px 9px;gap:4px;border-radius:8px}
.tips ul{font-size:12px;gap:3px}

dialog{border-radius:12px}
.dlg-head{padding:11px 18px}
.dlg-head h3{font-size:15px}
.dlg-body{padding:12px 18px 16px;gap:9px}
.form{gap:9px}
.form label{gap:3px;font-size:12.5px}
fieldset{padding:9px 11px;gap:8px;border-radius:9px}
.kpis .kpi b{font-size:20px}
th,td{padding:5px 8px;font-size:12.5px}

/* ---------- tablet (horizontal y vertical) ---------- */
@media (max-width:1280px){
  .app,.app.show-profile{grid-template-columns:64px 280px minmax(0,1fr)}
  .profile{width:290px}
}
/* tablet vertical: dos paneles (lista + chat) con la navegación arriba */
@media (min-width:701px) and (max-width:860px){
  .app,.app.show-profile{grid-template-columns:250px minmax(0,1fr);grid-template-rows:auto minmax(0,1fr)}
  .rail{grid-column:1 / -1}
  .chat{display:flex}
  .app.open-chat .side,.app.open-chat .rail,.app.home-mode .side{display:flex}
  .app.open-chat{grid-template-rows:auto minmax(0,1fr)}
  .back{display:none}
  .msg{max-width:min(70vw,420px)}
  .profile{width:min(290px,70vw)}
}
/* móvil: una sola columna; lista o chat */
@media (max-width:700px){
  .app,.app.show-profile{grid-template-columns:minmax(0,1fr)}
  .tabs{overflow-x:auto}
  .item{padding:10px 14px}
  .item .nm{font-size:14px}
  .item .tx{font-size:12.5px}
  .reply textarea{font-size:16px} /* evita el zoom automático en iPhone */
  input,select{font-size:16px}
  .chat-head{height:52px}
  .msg{max-width:84vw}
  .home-in{padding:14px 12px 28px}
  .home-cols{grid-template-columns:1fr}
  .profile{width:min(320px,94vw)}
  dialog{width:100vw;max-width:100vw;max-height:100dvh;border-radius:0;height:100dvh}
  .dlg-body{max-height:calc(100dvh - 48px)}
  .grid3{grid-template-columns:1fr}
}

/* contadores del encabezado: cuatro celdas iguales en una sola fila */
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;padding:0 14px;justify-content:stretch}
.stat{display:grid;gap:1px;justify-items:center;padding:6px 2px;border:1px solid var(--border);border-radius:8px;background:var(--surface);cursor:pointer;font:inherit;color:inherit;transition:.15s}
.stat:hover{border-color:var(--accent);background:var(--accent-soft)}
.stat b{font-size:16px;font-weight:700;line-height:1.1}
.stat span{font-size:10px;color:var(--muted);font-weight:500}
.stat.hot{background:var(--warn-soft);border-color:transparent}
.stat.hot b,.stat.hot span{color:var(--warn)}
.side-head{padding-bottom:0}

/* el globo del usuario ya no se dibuja con un panel flotante (hacía aparecer una barra de desplazamiento y "vibrar") */
.rail-pop,.rail-user:hover .rail-pop{display:none!important}
.rail-user{cursor:default}

/* contadores: una sola línea de texto, discreta */
.stats{display:flex;flex-wrap:wrap;align-items:baseline;gap:0 4px;padding:0 14px;margin-top:-4px}
.stat{display:inline-flex;align-items:baseline;gap:4px;padding:0;border:0;border-radius:4px;background:none;font:inherit;font-size:11.5px;color:var(--muted);cursor:pointer;transition:color .15s}
.stat:hover{background:none;color:var(--ink)}
.stat + .stat::before{content:"·";margin:0 6px 0 2px;color:var(--faint)}
.stat b{font-size:11.5px;font-weight:600;color:var(--ink)}
.stat span{font-size:11.5px;font-weight:400;color:inherit}
.stat.hot{background:none}
.stat.hot b,.stat.hot span{color:var(--warn)}
.stat.hot b::before{content:"";display:inline-block;width:6px;height:6px;border-radius:50%;background:#f5a524;margin-right:5px;vertical-align:1px}
.stats{flex-wrap:nowrap;gap:0 3px;white-space:nowrap}
.stat{gap:3px;font-size:11px}
.stat b,.stat span{font-size:11px}
.stat + .stat::before{margin:0 3px 0 0}
.stat.hot b::before{width:5px;height:5px;margin-right:3px}

/* logo de Botcuz (mascota) */
.brand-logo{display:block;width:36px;height:36px;border-radius:10px;flex:none}
.rail-brand .brand-logo{width:34px;height:34px}
.login .brand .brand-logo{width:44px;height:44px;border-radius:12px}

/* el logo (cabeza morada) va sin fondo, como el resto del panel */
.brand-logo{border-radius:0;width:auto;height:30px}
.rail-brand .brand-logo{height:32px;width:auto}
.login .brand .brand-logo{height:40px;width:auto;border-radius:0}

/* =====================================================================
   Celular: barra de pestañas inferior (Inicio, Chats, Pedidos, Más)
   ===================================================================== */
.only-mobile{display:none}

.sheet{position:fixed;inset:0;z-index:70}
.sheet-back{position:absolute;inset:0;background:rgba(10,10,20,.45)}
.sheet-panel{position:absolute;left:0;right:0;bottom:calc(58px + env(safe-area-inset-bottom,0px));background:var(--surface);border-radius:16px 16px 0 0;border-top:1px solid var(--border);padding:6px 0;box-shadow:var(--shadow);animation:sheetUp .18s ease-out}
.sheet-item{display:flex;align-items:center;gap:14px;width:100%;padding:14px 20px;border:0;background:transparent;color:var(--ink);font:inherit;font-size:14px;text-align:left;cursor:pointer}
.sheet-item:active,.sheet-item:hover{background:var(--accent-soft)}
.sheet-item svg{width:20px;height:20px;color:var(--muted)}
.sheet-item.danger,.sheet-item.danger svg{color:var(--danger)}
@keyframes sheetUp{from{transform:translateY(14px);opacity:0}to{transform:none;opacity:1}}

@media (max-width:700px){
  .only-mobile{display:flex}
  .app,.app.show-profile{grid-template-rows:minmax(0,1fr) auto}
  .side,.chat{grid-row:1;grid-column:1}
  .rail{
    grid-row:2;grid-column:1;flex-direction:row;justify-content:space-around;align-items:stretch;gap:0;
    padding:4px 6px calc(4px + env(safe-area-inset-bottom,0px));
    border-right:0;border-bottom:0;border-top:1px solid var(--border);overflow:visible;
  }
  .rail-brand,.rail-bottom,#btnMetrics,#btnTeam,#btnStores{display:none}
  .rail-item{flex:1;min-width:0;padding:6px 2px;gap:2px}
  .rail-item span{font-size:10.5px}
  .rail-item svg{width:22px;height:22px}
  .nav-badge{top:1px;left:calc(50% + 6px);right:auto}
  .app.open-chat{grid-template-rows:minmax(0,1fr)}
  .app.open-chat .rail{display:none}
  .reply{padding-bottom:calc(10px + env(safe-area-inset-bottom,0px))}
}

/* =====================================================================
   Estilo "ilustración" (v2): líneas finas, solo pesos 400/500, esquinas de 12 px,
   estado como texto de color y campo de mensaje en forma de píldora.
   Igual en escritorio, tablet y celular.
   ===================================================================== */
b,strong,h1,h2,h3,h4,th,.nm,.stat b,.kpi b,.unread,.nav-badge,.chip,.pill,.av,.brand-name,.stext,.psec h4,.kv span i,.ptile .pn span,.orow .ot b,.srow .st,.panel h3,.home-head h1,.side-head h2,.chat-head .who b,.pcard h3{font-weight:500}

/* líneas de 0,5 px */
.rail,.side,.profile,.chat-head,.statusbar,.reply,.tabs,.item,.psec,.kv span,.ord,.ptile,.orow,.srow,.panel,.kpi,.qr-menu,.qr-item,.dlg-head,fieldset,.card,.stat,.sheet-panel{border-width:.5px}
.item,.kv span,.qr-item{border-left-width:0;border-right-width:0;border-top-width:0}

/* columnas blancas y limpias */
.side{background:var(--surface)}
svg{stroke-width:1.5}
.rail-item svg{stroke-width:1.5}

/* lista de chats: dos líneas, estado como texto */
.item{padding:11px 16px}
.item .nm{font-size:13px}
.item .tm{font-size:10.5px}
.item .tx{font-size:12px}
.item .r1{gap:5px}
.st{flex:none;font-size:11px;font-weight:500;color:var(--muted);white-space:nowrap}
.st::after{content:"·";margin-left:5px;color:var(--faint);font-weight:400}
.st.hot{color:var(--warn)}
.st.venta{color:var(--ok)}
.st.lead{color:var(--info)}
.st.wa{color:var(--ok)}
.unread{font-size:10px;min-width:16px;height:16px;padding:0 5px}
.av.live::after{width:8px;height:8px;right:-1px;bottom:-1px}

/* tarjetas y bloques */
.panel,.kpi{border-radius:12px}
.srow,.orow,.ord,.ptile{border-radius:10px}
.kpi:hover{box-shadow:none}
.kpi b{font-size:22px}

/* burbujas: 12 px con una esquina de 3 px hacia quien habla */
.msg{border-radius:12px;padding:7px 11px}
.msg.customer{border-radius:12px 12px 12px 3px}
.msg.bot,.msg.agent{border-radius:12px 12px 3px 12px}
.msg.note{border-radius:10px}
.msg .by{font-weight:500}

/* campo de mensaje: píldora y botón de envío solo con icono */
.reply{border-top-width:.5px;gap:6px}
.reply textarea{border-radius:18px;background:var(--surface-1);border:0;padding:9px 14px}
.send{background:transparent;color:var(--accent);width:36px;height:36px;border-radius:50%}
.send:hover{background:var(--accent-soft)}
.send svg{fill:none;stroke:currentColor;width:20px;height:20px}

/* botones y campos un poco más suaves */
.btn{border-width:.5px;border-radius:8px}
.btn.primary{border-width:1px}
input,select,textarea{border-width:.5px}
dialog{border-width:.5px;border-radius:14px}

/* celular: barra inferior limpia, sin fondo en la pestaña activa */
@media (max-width:700px){
  .rail-item.on{background:transparent}
  .rail-item svg{width:20px;height:20px}
  .rail-item span{font-size:10px}
  .item{padding:11px 14px}
  .msg{max-width:82vw}
}

/* íconos: Tabler (contorno), los mismos de las ilustraciones */
.ti{font-size:20px;line-height:1;flex:none}
.rail-item .ti{font-size:22px}
.icon-btn .ti,.send .ti{font-size:20px}
.searchbox .ti{position:absolute;left:25px;top:50%;transform:translateY(-50%);color:var(--faint);font-size:16px;pointer-events:none}
.sheet-item .ti{font-size:20px;color:var(--muted)}
.sheet-item.danger .ti{color:var(--danger)}
.pclose .ti,.dlg-head .btn .ti{font-size:18px}
.dlg-head .btn{padding:4px 8px}
@media (max-width:700px){.rail-item .ti{font-size:21px}}

/* sonidos */
.soundhint{margin:0 16px;padding:6px 10px;border-radius:8px;background:var(--warn-soft);color:var(--warn);font-size:11.5px}
.rail-item.muted{color:var(--faint)}

/* casilla de la pantalla de ingreso */
.remember{display:grid;grid-template-columns:auto 1fr;gap:2px 8px;align-items:start;font-weight:500;cursor:pointer}
.remember input{width:auto;margin-top:3px}
.remember small{grid-column:2;color:var(--muted);font-weight:400;font-size:11.5px;line-height:1.35}

/* celular: barra de escribir en una sola línea (rayo · campo · enviar) y la nota interna debajo */
@media (max-width:700px){
  .reply{
    display:grid;grid-template-columns:auto minmax(0,1fr) auto;grid-template-areas:"bolt text send" ". note .";
    align-items:end;gap:2px 6px;padding:8px 10px calc(8px + env(safe-area-inset-bottom,0px));height:auto;
  }
  .reply #btnQr{grid-area:bolt}
  .reply textarea{grid-area:text;width:auto;min-width:0;min-height:40px;max-height:120px;overflow-y:auto;padding:9px 14px}
  .reply .send{grid-area:send;width:40px;height:40px}
  .reply .note-chk{grid-area:note;order:0;font-size:12px;padding:0 4px 2px;justify-self:start}
}